Capability To Serve


We need to ensure that your business is capable of acquiring and retaining the identified customer groups. This step is an audit of your businesses capability to serve.

A realistic assessment of the gaps in your business – and the solutions to bridge these gaps – provides the information required to consistently meet / exceed the needs of your desired customers. This builds a sustainable and profitable business. It requires being able to consistently deliver on your customer promise.

Capability To Serve

We examine your ability to meet customer expectations and identify the gaps that need to be bridged.

Step4 Capability to Serve Explained2